Terms of purchase

These terms of purchase ("Terms") are applied by Pčelarstvo Jevtić, a family agricultural holding based in the village of Mračaj, Prnjavor municipality, Republika Srpska, Bosnia and Herzegovina (Tax ID / JIB: [JIB], Registration number: [matični broj]), referred to below as the "Seller", "we" or "us". The Terms govern every purchase of products through the online store at pcelarstvo-jevtic.ba (the "Store").

By placing an order in the Store, the customer ("Customer", "you") confirms that, before submitting the order, they have read, understood, and accepted these Terms as well as the Privacy Policy. If you do not agree with any part of these Terms, please do not place an order.

In the Store we offer natural bee products - honey (acacia and meadow), produced at our family apiary near Mračaj. Photographs and descriptions on the site are a faithful representation of the products, but the actual appearance (color, texture) of the honey may vary slightly depending on the season and nectar source, which is a natural characteristic and not a defect.

All prices on the site are expressed in convertible marks (KM / BAM) and represent the final price the Customer pays, with no hidden costs. The delivery cost is shown separately before the order is confirmed and is not included in the product price. We reserve the right to change prices at any time; an already confirmed order will be charged at the price in effect at the moment that order was placed.

An order is placed electronically - by adding products to the cart and completing the checkout process. Before submitting the order, the Customer has the opportunity to review and change the cart contents, the entered details, and the chosen delivery and payment method.

The sales contract is considered concluded when the Customer receives an email order confirmation from the Seller. The Seller reserves the right to refuse or cancel an order in the event of an obvious pricing error, unavailability of stock, or suspicion of fraud, and will notify the Customer via the email address provided with the order.

The Customer can choose one of the following payment methods at checkout:

• Card payment via Stripe - a secure online transaction; you enter your card details directly with our payment provider, Stripe, and we never see or store them on our servers.
• Cash on delivery - you pay the order amount to the courier at the time the package is delivered.

For card payments, funds are charged at the moment the order is confirmed. For cash on delivery, the courier service may charge an additional fee for this service, of which you will be informed before confirming the order.

We deliver throughout Bosnia and Herzegovina via courier. The delivery fee is 10 KM for orders under 50 KM, while delivery is free for orders of 50 KM or more.

The typical delivery time is 2 to 5 business days from order confirmation, depending on the Customer’s location and product availability. During periods of higher demand (e.g. holidays), the delivery time may be somewhat longer, and we will inform you in advance.

The risk of accidental damage or loss of the product passes to the Customer at the moment the product is handed over to the Customer or to a person the Customer has authorized to receive the shipment. Please check the shipment for damage upon receipt and, if any is found, report it to the courier and to us immediately.

In accordance with the Consumer Protection Law of Bosnia and Herzegovina, a Customer who ordered a product remotely (over the internet) has the right to withdraw from the contract within 14 days of receiving the product, without stating a reason.

To exercise the right of withdrawal, you must notify us in writing (to the email address listed under Contact) within the stated period, stating your order number. The product must then be returned in its original, unopened, undamaged packaging no later than 14 days from the day you notified us of the withdrawal.

• Due to the nature of the goods (food products), the right of withdrawal does not apply to products whose original packaging has been opened or the seal removed after delivery, for health and hygiene reasons.
• The product is returned at the Customer’s expense, unless the product is defective, was damaged in transit, or the delivered product does not match what was ordered.
• Once we receive and inspect the returned product, we will refund the full amount paid (including the basic delivery cost) within 14 days, using the same payment method the Customer used for the purchase, unless expressly agreed otherwise.

If a received product has a defect, does not conform to the description on the site, or was damaged in transit, the Customer has the right to file a complaint in accordance with applicable consumer protection regulations.

A complaint is submitted via the email address listed under Contact, along with a description of the defect and, if possible, a photograph of the product. We respond to every complaint within 24 to 48 hours of receiving it.

Depending on the nature of the defect, we offer the Customer a product replacement, a discount on the order amount, or a refund. The Seller keeps records of all received complaints in accordance with the law.

Honey and other bee products are natural products and may contain traces of pollen and other natural ingredients. Anyone with a known allergy to bee products or pollen should consult a doctor before consumption. Honey is not recommended for children under 12 months of age, in line with generally accepted pediatric guidance.

The Seller is not liable for damage arising from improper storage of the product after delivery, nor for indirect damages (lost profit, data loss, and similar) arising from the use or inability to use the Store.

The Seller is released from liability for delay or non-performance caused by circumstances beyond its reasonable control (force majeure), such as natural disasters, disruption of courier services, or measures taken by state authorities.

Personal data you provide to us when making a purchase (name, address, contact details) is processed in accordance with our Privacy Policy, which forms an integral part of these Terms and is available on the Privacy Policy page.

We reserve the right to amend these Terms from time to time; the date of the last amendment will be shown at the top of this page. Contracts already concluded remain subject to the Terms in effect at the time the order was placed.

These Terms are governed by the law of Bosnia and Herzegovina, specifically Republika Srpska. The parties will attempt to resolve any dispute amicably; if this is not possible, the competent court in Republika Srpska shall have jurisdiction.

For any questions regarding these Terms, orders, complaints, or withdrawal from the contract, you can reach us at info@pcelarstvo-jevtic.ba or through the contact form on the Contact page.